Add Working Time to a Calendar in Oracle Fusion Field Service

Working time differs from shifts in that it represents start and stop times that may differ from the predefined shifts. Use working time when resources work a different number of hours than they normally do or when they work at a different time of the day than the other resources.

Before you start

For Maintenance Resources, nonworking time and custom working time are included in the availability information used by Maintenance Cloud when scheduling maintenance work orders and operations. To configure nonworking time or custom working time for Maintenance Resources, access the resource from the Field Resources page.

Here's what to do

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Field Resources task. The Field Resources page displays all the Field Service resources, except those of Users/Dispatcher/Admin type.
2. Select the calendar icon in the required row.
   The calendar page appears for the selected resource.
3. Fill up these fields:

   Field name	Action
   Shift Type	Select whether you want to include custom time for a regular or an on-call shift.
   Schedule	Select Custom Working Time from the drop-down list. Note: You can create only one on-call shift per day. If you create a second on-call shift, the first one is deleted. You can remove an on-call shift if you assign a schedule for a resource. You can't remove an on-call shift, if you assign a regular shift, custom working time, or nonworking time. You can't remove an on-call shift, which is part of a Schedule.
   Start Time	Enter the time when the resource's work is to begin.
   End Time	Enter the time when the resource's day ends.
   Comments	Enter any comments that you'd like to provide for the change in timings.
   End Date	Select the end date for the schedule.
   Repeat	Select the frequency (Daily, Weekly, Yearly) at the new working time must be repeated. Enter the number of days or select the day of the week on which you want the new working time to be repeated. If you've selected Yearly, select the end date for the recurrence of the new working time. The end date of the new schedule is displayed below the field. You can't add recurrence for a schedule and for Nonworking Time.

4. Click Update.
   The updated schedule is displayed on the calendar.