Add a Shift to a Resource's Calendar in Oracle Fusion Field Service

Shifts are standard patterns of working time. They decide when a resource is available for work. Shifts applied at the resource level override the shifts applied at a higher level in the resource tree. You must change the resource's calendar to add a shift.

1. In Fusion Setup and Maintenance, go to Navigator > My Enterprise > Offering Setup. Select the Field Service offering. In the Scheduling and Dispatch functional area, select the Field Resources task. The Field Resources page displays all the Field Service resources, except those of Manager/Dispatcher/Admin type.
   To use Fusion Setup and Maintenance, you must have either the ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_JOB role or a custom role containing duties from ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_DUTY.

   You must enable the Permission Group Job Roles through the Security Console to allow access to these configuration pages. This applies to users assigned to the Field Service Manager or Field Service Application Administrator roles. Due to a known issue, you must manually enable Permission Groups for the Job Role through the Fusion Applications Security Console. Ensure that the user account being used has the required Job Role assigned. Sometimes, existing users with the required Job Role might still not receive the appropriate permissions until the role is manually removed and re-assigned. After completing the steps above, it might take about 10 minutes for the changes to become effective.

2. Select the calendar icon in the required row.
   The calendar page appears for the selected resource.
3. Click the date for which you want to add the shift and click Add.
4. Complete the fields.

   Field name	Action
   Shift Type	Select whether you want to add a regular or an on-call shift.
   Schedule	Select a shift from the drop-down list. The list includes: Shifts that aren't related to any Organization (empty Organization field). Shifts within the same Organization that are configured for the schedule. Shifts that are currently configured for the selected schedule, even if the Organization in the schedule and shift differ. All active shifts, if no Organization is configured for the schedule.
   Start Date and End Date	Select the end date of the shift, if applicable.
   Recurrence-Repeats-Daily	Apply to schedules such as every other day or every 3rd day. If you select this option, add the frequency of occurrence in the field Days between occurrences.
   Recurrence-Repeats-Everyday	Apply to every day schedules that repeat without exception and without any modification options.
   Recurrence-Repeats-Weekly	Apply to calendars that have a regular weekly pattern. Select the days that apply to this shift using the check boxes for the individual days. Indicate the frequency of this pattern weekly by adding a value to the Weeks between occurrences field.
   Recurrence-Repeats-Yearly	Apply to days that occur every year from the selected date entered in the From day until the date entered in the To day field.
   Comments	Enter comments, if any.

5. Click Update.