Assign Bucket to the Collaboration Group

To associate a collaboration group with a bucket:

1. Open Oracle Field Service application as an administrator, and then click Resources on the main menu.
2. Select the relevant bucket from the list.
3. Click Set Collaboration Group.
4. Select one or more collaboration groups to assign to the selected structure.
5. Click Apply. The number of resources for which the Collaboration group is being added is displayed in brackets on the Apply button.
6. Alternatively, open the Resource Information screen for the selected bucket and assign collaboration groups from there.

What to do next

After association, all users within that bucket are automatically added to the selected collaboration group(s).

Note: This feature does not apply to Helpdesks. For Helpdesk configurations, assign users to collaboration groups individually.