- Administering Oracle Fusion Field Service
- Assign Work Skills to a Resource
Assign Work Skills to a Resource
Work skills are the competencies that each resource is qualified to perform. A resource without work skills is not considered for activity assignments. You can assign work skills to resources through the Resource Info page.
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In the Resource tree, click the Resource to which you want to assign work skills.
The Resource Info page displays.
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Click the Work skills field.
The Resource Work Skill page opens.
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Click Add.
The Add Work Skill page opens.
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Select a work skill from the Work Skills drop-down list and
assign a Ratio for each work skill using a scale of 1 to 100.
A higher ratio means that the resource has a higher chance of being allocated the task. If a resource performs this task only occasionally, enter a lower number.
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Click Submit.
The resource is now assigned the skills and will be considered for work only if their qualification level meets or exceeds the level in the activity record. These guidelines are applicable:
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If no individual skills are defined for a resource, then the application interprets that the resource is qualified to perform all of the skills at the highest qualification level. This is the default setting.
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When qualification levels are set for at least one work skill, then the resource is considered to have only that specific skill. The resource is not considered for work requiring any of the other skills.
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A higher ratio number increases the likelihood that this resource will be assigned activities with this work skill. If the ratios are conflicting, the application uses the higher ratio. If the work skill group ratio conflicts with the individual work skill ratio, the application uses the individual work skill ratio.
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