Block Message Steps

The Blocking Conditions tab enables you to define conditions to block the messages in a step. The application checks for any blocking conditions, and if the conditions are met, then the messages in the step are not processed.

Assume a scenario where you want to block the messages that are sent to the customer if the customer cancels an activity. To handle the above scenario, define a condition to verify whether the value in the Activity Status field is Cancelled as follows:

1. Select the Start test message step from the Scenario steps section.
2. Select the Blocking Conditions tab.
3. Click Add new.
4. In the Condition to block message section, select Activity Status from the Field drop-down list.
5. Select In from the Condition drop-down list.
6. Enter Cancelled in the Value field.
7. In the Set message final status section, select Failed from the Status drop-down list.
8. Enter activity is cancelled in the Description field.
9. Select message sending from the Moment of check option.
10. Click Add.

    The configured condition displays in the list. If an activity is cancelled, then the customer receives a notification that is configured in the Blocking Conditions tab, that is, “failed, activity is cancelled.”