Block Message Steps

The Conditions tab enables you to define conditions to block the messages in a step. The application checks for any blocking conditions, and if the conditions are met, then the messages in the step are not processed.

Assume a scenario where you want to block the messages that are sent to the customer if the customer cancels an activity. To handle the above scenario, define a condition to verify whether the value in the Activity Status field is Cancelled as follows:

1. Select the Start test message step from the Scenario steps section.
2. Select the Conditions tab.
3. Select Activity Status from the Field drop-down list.
4. Select In from the Condition drop-down list.
5. Enter Cancelled in the Value field.
6. Select Failed from the Result drop-down list.
7. Enter activity is cancelled in the Description field.
8. Select Check on message sending option.
9. Click Add.

   The configured condition displays in the list. If an activity is cancelled, then the customer receives a notification that is configured in the Conditions tab, that is, “failed, activity is cancelled.”