Add the Channel URI and ID on the Where is My Technician Theme

You must enable Oracle Digital Assistant on the Where is My Technician theme to integrate and use it.

1. Log in to Oracle Field Service as an administrator user.
2. Navigate to Configuration > Themes.
3. Click Add New to create a theme or select a theme from the Where is My Technician section.
4. Click the Interaction tab.
5. Select the Enable Oracle Digital Assistant check box.
6. Enter the Channel URI and the Channel ID.
   Channel URI is the URL of the Where is My Technician page in Oracle Digital Assistant > Channels. You must use the complete URL (for example, xyz.com). Channel ID is also available on the Oracle Digital Assistant > Channels page. The Where is My Technician page supports several parameters that are used for skill configuration in Oracle Digital Assistant. The values of these parameters are passed to the chatbot while opening a Where is My Technician URL.

   WMT Page	Parameters passed to the ODA chat during chat initialization
   Scheduled, Assigned, On the Way, Arrived or Feedback	activityId activityType Send if the 'Show Activity type' feature is enabled for the Where is My Technician theme resourceName customerName
   Feedback	Value from 1 to 5 is sent to the chat while submitting the feedback if the Rating is set up for Feedback.

   Example of how to use the customerName and resourceName parameters to implement Oracle Digital Assistant skills:

   component: "System.CommonResponse"
   properties:
     metadata:
       responseItems:
         - type: "text"
           text: "Hi ${profile.customerName}! Your technician is ${profile.resourceName}"