Create a Web Channel

A channel is the one on which you deploy a skill. It carries the chat back and forth from users on various messaging platforms to the digital assistant and its various skill bots. For Oracle Field Service you create a channel using Oracle Web. Oracle Web is a widget that comes with the Digital Assistant Client SDK and lets you run a skill in a web page.

1. Log in to Oracle Digital Assistant.
2. Click Development > Channel > Add Channel.
   For more information, see the Using Oracle Digital Assistant guide. This screenshot shows the Create Channel page:
   
   
3. Use the values given in this table to configure the channel:

   Field	Value
   Channel Enabled	Yes
   Route to	OFS Assistant: Where’s My Technician (WMT) or the skill you have pulled from the Skill Store and imported.
   Channel Type	Oracle Web
   Allowed Domains	The domain name of your Where is My Technician page. Or, enter an asterisk (*) to allow all domains.
   Client Authentication Enabled	No (toggle the button)

4. Click Create Channel.
5. Note down the Secret Key and the Channel ID generated on this page.
   This screenshot shows the newly created web channel:
   
   
6. On the channel page, under Channels in the left pane, select the skill you have imported.
7. Toggle the Channel Enabled button and enable the channel.
8. Note down the Channel ID for future reference.