Configure the Reasons for Skipping Activities Suggested when Idle

If you've configured Oracle Fusion Field Service to suggest activities to mobile workers when they're idle, you can also have the resources select a reason if they don’t want to accept a suggested activity.

1. Click Configuration > Business Rules.
2. On the Business Rules page, click the pencil icon in the Reasons for skipping activities suggested when idle field.
   A list of preconfigured reasons appears. You can’t add more reasons to the list, you can only select from them.
3. On the Configure Skip Reasons dialog box, select the reasons that you want to add.
4. Click Add and then click Update.
   The reasons are displayed on the Business Rules page.
5. Click Save on the Business Rules page.
   The Skip suggested job dialog box is shown to mobile workers if they don’t accept a suggested activity.