If you've configured Oracle Fusion Field Service to suggest activities to
mobile workers when they're idle, you can also have the resources select a reason if they
don’t want to accept a suggested activity.
-
Click .
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On the Business Rules page, click the pencil icon in the
Reasons for skipping activities suggested when idle
field.
A list of preconfigured reasons appears. You can’t add more reasons to the
list, you can only select from them.
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On the Configure Skip Reasons dialog box, select the
reasons that you want to add.
-
Click Add and then click
Update.
The reasons are displayed on the Business Rules
page.
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Click Save on the Business Rules
page.
The Skip suggested job dialog box is shown to mobile
workers if they don’t accept a suggested activity.