Create a Message Scenario

A message scenario is a set of rules that specify how to process a message to an external application, or to customers when a launch condition occurs. A launch condition is triggered by a predefined event, for example, when a reminder notification must be sent to a customer 60 minutes prior to a resource’s estimated arrival time.

1. Click Configuration.
2. Click Message Scenarios in the Subsystems section.

   The Message Scenarios page displays.

3. Click the Plus icon in the left pane.
   The Add Message Scenario dialog box displays.
4. Fill up these fields:

   Field	Description
   Name	Name of the message scenario.
   Label	Label of the message scenario that you are creating.
   Start Date	Specifies the start date of the message scenario.
   End Date	Select the check box to specify the end date of the newly created message scenario.

5. Click Add.
   The newly created message scenario displays on the left pane.