Create a Message Scenario

A message scenario is a set of rules that specify how to process a message to an external application, or to customers when a launch condition occurs. A launch condition is triggered by a predefined event, for example, when a reminder notification must be sent to a customer 60 minutes prior to a resource’s estimated arrival time.

1. Click Configuration.
2. Click Message Scenarios in the Subsystems And Integrations section.

   The Message Scenarios page displays.

3. Click the Plus icon in the left pane.
   The Add Message Scenario dialog box displays.
4. Enter Route Not Activated in the Name field.
5. Select a date from the Active From field.
6. Click OK.
   The Route Not Activated message scenario displays on the left pane.