1. Administering Oracle Field Service
  2. Create Custom Properties to use with Oracle Digital Assistant

Create Custom Properties to use with Oracle Digital Assistant

To integrate with Oracle Digital Assistant and store data in Oracle Field Service from a conversation, you must create several activity and resource properties. These properties are also configured as default for all the flows in the skill. These properties are mapped to the skill custom parameters that are used for all the features. Your data will not be saved if you do not create these properties.

  1. Click Configuration > Properties.
  2. Click Add new.
  3. Create these string properties:
    Label Entity Type GUI Description
    XA_ODA_CANCEL_REASON activity string text Used to save the reason for cancelation provided by the user
    XA_ODA_RESCHEDULE_REASON activity string text

    Used to save the reason for rescheduling provided by the user
    XA_ODA_FEEDBACK_COMMENT activity string text Used to save the Feedback Comment provided by the user
    XA_ODA_MESSAGE_2TECH activity string text Used to save a notification message from the User to the Mobile Worker
    XR_ODA_EXT_REVIEW_URL resource string text Property defined for the resource. If you set this for the resource's parent (following the resource's hierarchy), the URL will be provided to the user to leave a review.