Edit a Capacity Category

Edit an existing capacity category to change the status, name, label, work skills, or time slots.

1. Click Configuration > Capacity Categories.

   The Capacity categories page appears.

2. Select the check box next to the capacity category that you want to change.
3. Click the Edit icon under the Action column.

   The Edit Capacity Category dialog box appears.

4. Change the Name, Label, or Active field.
   Similarly, click the Edit Work Skills or Edit Time Slots icon under the Action column and change the required values.
5. Click Update.