Reset a User’s Password

As a user administrator, one of the most common jobs you do is reset passwords. If a user is locked out, it is most often because the user exceeded the maximum number of password attempts. Sometimes in addition to unlocking a user’s account, you may also have to change their password.

1. Click the hamburger menu and then click Resources.
2. Search for the resource for which you want to reset the password. In the search result, click the resource name.
3. Click the stack icon and then click Edit.
   The Edit Resource page appears.
4. Type in the new password in both the Password field and the Confirm Password field.
   You can select the Force password change at next login check box to force the user to change the password when they log in the next time.
5. Click Submit.
   The password is reset.