View Internal Activity Types

Internal activities are non-customer facing activities that a resource performs as part of their daily duties. External activities are activities where resources are required to travel to perform some type of service.

For many resources, their first activity might be a warehouse visit. Around mid-way through the shift, there will be a lunch activity. The last activity might also be a warehouse activity, to complete their end-of-day tasks. This is an example of how an internal activity is part of a resource’s daily duties.

1. Click Configuration.
2. In the Resources, Activities, Inventories section, click Activity Types.
   The Activity Types page appears. The internal activities are listed under the heading Internal. The colors indicate the colors used on the Time, List and Map view.
3. Scroll down to see the activities types of various groups.