1. Administering Oracle Fusion Field Service
  2. Configuring and Managing Real-Time Work Order Data in Oracle Fusion Field Service

Configuring and Managing Real-Time Work Order Data in Oracle Fusion Field Service

Oracle Fusion Field Service allows you to seamlessly display and manage Work Order data from Fusion Service in real time, without complex integrations or code. You can select which fields and Descriptive Flexfields (DFFs) are visible and editable to field and back-office users, ensuring your organization works with timely and accurate service information.

Important: This information only applies to Oracle Fusion Field Service environments. You can verify whether you've Oracle Fusion Field Service or Oracle Field Service, by signing in and checking on the About page.

This section explains how to configure the display of Work Order data on activity-related pages. With native, real-time data access between Oracle Fusion Field Service and Oracle Fusion Service:

  • Real-time Data Access: Mobile workers can now directly access Work Order data from Fusion Service without the need for complex integrations or data synchronization. This eliminates delays and ensures that all parties are working with the most current information.

  • Simplified Configuration: Administrators can select which fields and Descriptive Flexfields (DFFs) from Fusion Service are visible within the Oracle Fusion Field Service UI. This process is straightforward, requiring no custom properties, field mapping, or code.

  • Enhanced User Experience: Mobile workers and other users can view essential Work Order details, including address, contact information, asset identifiers, and specific DFFs, directly within their Field Service mobile app or desktop interface. This single-point access reduces the need for application switching, boosting efficiency.

  • Dynamic Data Capture: Updates made in the field, such as service notes, custom checklists, or customer signatures, are immediately captured and reflected in both Oracle Fusion Field Service and Oracle Fusion Service. This real-time feedback loop improves service quality and compliance.

Advantages

  • Increased Efficiency: Field teams have all the information they need at their fingertips, reducing the time spent searching for data and enabling faster, more accurate service delivery.

  • Improved Data Accuracy: The direct, real-time connection between the two applications ensures that all stakeholders are viewing consistent, up-to-date information, eliminating the risk of working with outdated data.

  • Reduced IT Overhead: This native integration eliminates the need for ongoing maintenance of synchronization processes or custom development, freeing up IT resources.

  • Optimized Workflows: The ability to capture and instantly share updates from the field streamlines operational workflows and enhances collaboration between field and back-office teams.

Ideal Use Cases

This capability is ideal for organizations where:

  • Mobile workers require quick, comprehensive access to Work Order details while at a customer site.

  • Operational teams need to capture and update Work Order data directly from the field in a real-time environment.

  • There is a need to simplify system configuration and reduce the reliance on custom integrations.

Example Scenario

An administrator wants mobile worker to add additional work notes in the field. Administrator configures the Activity Details page to display the "Field Service Note" as read-write and selects several business-specific DFFs to be visible. Mobile workers then see and update these fields directly from their mobile app, with information synced in real-time back to Fusion Service.