Configure Activity Page to Display Work Order Data

Important: This information only applies to Oracle Fusion Field Service environments. You can verify whether you've Oracle Fusion Field Service or Oracle Field Service, by signing in and checking on the About page.

Supported Pages to Configure

You can control Work Order field visibility on these activity-related pages:

Activity Details
Add Activity
Activity Hint
Adjust Time for Activity
Start Activity
Suspend Activity
Cancel Activity
Complete Activity
Not Done Activity

Apart from the above-mentioned activity-related pages, it also supports the following fields under Main → Dispatch Console → List View Columns.

Reference Number
Title
Status

Work Order Data Visibility and Configuration

Work Order data is visible only if the activity includes a corresponding Work Order ID. To ensure visibility, the Work Order ID must be set at the activity level during the creation of both the activity and the Work Order. Integrators can assign a Work Order ID to an activity and customize the Oracle Fusion Field Service UI to show the relevant data, eliminating the need for field synchronization or duplication.

To configure Work Order fields:

Sign in as an Admin to Oracle Fusion Field Service.
Go to Configuration > Displays > Screens.
On the Screens page, select the page you wish to configure. For example, Activity Details.

The Context Layout Structure/Visual Form Editor for the selected page appears.
In the Data Fields list, find and add desired Work Order fields.
For each added field, set the appropriate visibility:
- Read-Only for all standard Work Order fields.
- Read-Write is available only for the Field Service Note and supported Descriptive Flexfields.
  
  Note: Supported field types for editable DFFs include Text, Number, Percentage, Date, Datetime, Checkbox, and Fixed Choice.
When ready, click Publish to apply changes.

The updated fields are visible (and editable if allowed) to users on the configured activity pages.