Supported Work Order Fields
You can configure these Work Order fields with their default permissions:
| Field Name | Permission |
|---|---|
| Work Order ID | Read-Only |
| Reference Number | Read-Only |
| Title | Read-Only |
| Status | Read-Only |
| Case Note | Read-Only |
| Field Service Note* | Read-Write |
| Account Name | Read-Only |
| Contact: Name | Read-Only |
| Contact: Phone | Read-Only |
| Contact: Alt Phone | Read-Only |
| Contact: Email | Read-Only |
| Address Lines 1 | Read-Only |
| Address Lines 2 | Read-Only |
| Address Lines 3 | Read-Only |
| Address Lines 4 | Read-Only |
| City | Read-Only |
| Postal Code | Read-Only |
| State | Read-Only |
| Province | Read-Only |
| Country | Read-Only |
| Resolution Due Date | Read-Only |
| Asset Serial Number | Read-Only |
| Asset Name | Read-Only |
Apart from these fields, you can also add these service work order fields to supported Field Service pages:
| Field Name | Field Label | Field Service UI Access |
|---|---|---|
| Building | Building | Read-only |
|
County |
County | Read-only |
| Floor Number | FloorNumber | Read-only |
| Address Lines Phonetic | AddressLinesPhonetic | Read-only |
| Postal Code Extension | PostalPlus4Code | Read-only |
| Additional Address Element 1 | AddrElementAttribute1 | Read-only |
| Additional Address Element 2 | AddrElementAttribute2 | Read-only |
| Additional Address Element 3 | AddrElementAttribute3 | Read-only |
| Additional Address Element 4 | AddrElementAttribute4 | Read-only |
| Additional Address Element 5 | AddrElementAttribute5 | Read-only |