About Capacity-Based Quota Management

Oracle Fusion Field Service Capacity lets you achieve an optimal resource utilization. Using this feature, you can plan the resource capacity in advance, forecast the resource allocation and identify where the quota is under-utilized or over-utilized.

Capacity Management: Manages the volume of your workforce. Capacity ensures that you have enough qualified resources to implement the expected amount and type of work.

Quota Management: Allocates work across the shifts and time slots for the available mobile workers.

In Oracle Fusion Field Service, you can manage quota and capacity in the capacity management matrix. The quota matrix is generated with the real-time data based upon your company's requirements.

You can update quota values to meet your business needs using either .time-slot based or time-interval based (availability-based) quota management.