About Capacity Components

Oracle Fusion Field Service Capacity Service uses several core Oracle Fusion Field Service components. These components work together to provide efficient capacity management details.

Following are the important capacity components:

• Workskills: A client-specific set of skills assigned to the resources to determine their skill sets and the qualification level within each skill set.

• Work Skill Conditions: A set of rules defined to assign required work skills and work skill levels to the activities.

• Capacity Categories: A group of activities with similar work skill requirements. These are used for the quota management purpose.

• Time Slots: The amount of quota reserved for a capacity category at a specific time of the day. Time slots are associated with the buckets and individual capacity categories that are used to manage the capacity management grid. Time slots are also used to manage the activities.

• Time Intervals: Defines the configured time intervals for booking activities. This value is used to show available capacity, max available resources, and the value for Booking Status time intervals.

When all these components are configured correctly, you can define quota for various capacity categories and time slot combinations.