Create a Work Skill

Oracle Fusion Field Service associates resources with the activities through shared work skills.

Before you start

You must create a work skill first and then assign it to the resources and the work skill conditions.

Here's what to do

1. Open Configuration > Business Rules and select the Work Skills Support check box.

   The work skill option is enabled.

2. Click Configuration > Work Skills.

   The Work Skills screen displays.

3. Click Add New.

   The Add Work Skill window displays.

4. Configure the following values:

   • Name: Type a descriptive name for the work skill. For example, New Install, Video, or Outage. Select at least one language.

   • Label: Type a unique code that is a short version of the work skill name.

     Important: Use only alphabetical characters. Do not use numbers.
   • Sharing of the skill in teamwork: Select the level of sharing allowed for the teamwork.

     Note: The Quota/Capacity calculations don’t use effective work skills (sharing work skills in teamwork) and only uses the work skills that match the activities.

   • Active: Select the status as Active by selecting this check box. Only the active work skills can be assigned to the resources and activities, or capacity categories. Oracle Fusion Field Service Routing process uses active work skills to match activities with the resources. Inactive work skills are not considered in any assignment decisions.

5. Click Save.

   The work skill is created.