1. Collaboration
  2. Conversation Types

Conversation Types

Collaboration supports different conversation types to match your operational needs:

  • 1:1 chat: Direct conversation between two users for private discussions.
  • Group chat: Multi-user conversation where all participants can interact equally.
  • Conference: Ad-hoc, many-to-many discussion, often including video or audio calls.
  • Broadcast: One-to-many message sent to multiple recipients without expecting replies.
  • Field Assist (formerly Helpdesk): Structured conversation designed to request assistance, track progress, and resolve issues efficiently.