Core Actions

The core actions include the actions that you can perform within a Collaboration thread to communicate, share information, and coordinate activities. You can send messages, share files, start calls, manage participants, and transfer work - all in real time to keep your team aligned. These actions streamline communication, speed up decision-making, and improve overall team coordination, ultimately leading to faster resolution of issues and better service delivery.

Within any conversation, you can perform the following actions:

• Send messages: Communicate instantly with one or multiple users, reducing the need for emails or phone calls, and ensuring faster decision-making without delays.
• Attach files: Share documents, images, or other files within the thread, minimizing dependency on external channels and making information easily accessible for all team members.
• Share activities or inventory: Transfer work or resources directly to other users within the conversation, improving teamwork by allowing field users, dispatchers, supervisors, and Field Assist operators to collaborate in a unified workspace.
• Add participants: Include additional users into an ongoing chat or conference, enhancing team collaboration and ensuring that all necessary team members are aligned in real time.
• Start calls: Initiate voice calls, video calls, Zoom meetings, or Microsoft Teams meetings directly from the workspace, enabling quick and efficient communication that leads to faster problem resolution and ultimately better customer service.