Core Actions

The core actions include the actions that you can perform within a Collaboration thread to communicate, share information, and coordinate activities. You can send messages, share files, start calls, manage participants, and transfer work - all in real time to keep your team aligned. These actions streamline communication, speed up decision-making, and improve overall team coordination, ultimately leading to faster resolution of issues and better service delivery.

Within any conversation, you can perform the following actions:

• Send messages: Communicate instantly with one or multiple users, reducing the need for emails or phone calls, and ensuring faster decision-making without delays.
• Attach files: Share documents, images, or other files within the thread, minimizing dependency on external channels and making information easily accessible for all team members.
• Share activities or inventory: Transfer work or resources directly to other users within the conversation, improving teamwork by allowing field users, dispatchers, supervisors, and helpdesk operators to collaborate in a unified workspace.
• Add participants: Include additional users into an ongoing chat or conference, enhancing team collaboration and ensuring that all necessary team members are aligned in real time.
• Start calls: Initiate voice, video, or Zoom meetings directly from the workspace, enabling quick and efficient communication that leads to faster problem resolution and ultimately better customer service.