As an administrator, to enable Collaboration permissions in Oracle Fusion Field Service, you must configure permissions at the user type level, create
collaboration groups or help desks, and then assign users to collaboration groups or help
desks.
You can control specific actions that users within a particular type can perform
using the Collaboration:
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Go to .
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Select a User Type and enable the following
Collaboration permissions as required:
- Collaboration: Enables the user type to access
the Collaboration workspace, initiate and participate in chats, view
broadcasts, and receive system messages.
- Activity Move via Chat: Allows the user to share
and transfer activity details directly within the chat window, enabling
seamless coordination and handoff between team members.
- Inventory Move via Chat: Allows the user to share
and transfer inventory items through chat, ensuring real-time visibility
of parts and materials across resources.
- File Sharing via Chat: Enables the user to share
files and images within the chat conversation, supporting image preview,
download, and contextual collaboration.
- Initiation of Video Call: Enables the user type
to start video calls with other users to resolve issues or discuss
updates in real time.
- Allow initiation of Zoom meetings: Enables the
user type to start Zoom meetings if the Zoom integration is
configured.
- Allow initiation of chat with all visible
resources: Allows the user type to start chats with any
visible resource in the organization, including those outside their
immediate team.
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Click Update to save the changes.