Configure Collaboration Groups and Helpdesks

After enabling collaboration permissions for a user type, you must configure collaboration groups to define with whom they can interact:

1. Go to Navigation Menu > Configuration > Collaboration.
2. Click the Add new group icon.
3. Specify the following and Save:
   • Name: Specify a name for the group or helpdesk you’re creating.
   • Type: Select whether you’re creating a group or helpdesk.
   • Active: Select to enable the group or helpdesk by default.
   • Allow chat between members of this group: Applicable only if you’re creating a group. Specifies whether to allow users in this group to search for other members or start chats. By default, this option is selected. Deselect it to prevent users in this group from searching for other members or starting chats. However, they can still search for and start chats through other configurations — for example, if they belong to another group with this option enabled or have visibility based on the Collaboration with Groups configuration.
   • Description: Add a brief description of the group or helpdesk you’re creating.
   • Enable Oracle Digital Assistant: Applicable only if you’re creating a helpdesk. Oracle Digital Assistant acts as a virtual operator in the helpdesk and can answer mobile workers' queries. You must have a valid subscription to the Oracle Digital Assistant service, for example Oracle Digital Assistant Platform for SaaS.
   • Collaboration with groups: Grant specific user groups and helpdesks permission to communicate and share information with other groups and helpdesks.
   • Assisting Helpdesks: Select the helpdesks this group can contact for assistance.