Add Resources to Collaboration Groups

You must assign the users to a collaboration group to gain the permissions defined for that group:

1. Go to Navigation Menu > Resources.
2. Select a User Type and identify the user to add to collaboration group.
3. Search for and click the resource name.
4. Click Information on the resource details page.
5. In the Collaboration Group field select the available collaboration groups and click Select.
6. In the Operator of Helpdesk field select one or more helpdesks if the user has to act as operator for those helpdesks.
7. Click Submit to save the changes.