Before you can begin, your administrator must have already configured your user type
and assigned you to a collaboration group or help desk. This ensures you have the necessary
permissions and visibility to communicate with other users:
-
Signin to Oracle Fusion Field Service and tap the
icon that represents
Collaboration.
- In the web application, the icon appears in the top-right corner. In the
mobile app, it is available on the main toolbar.
-
Click start chat (
) icon and choose to start a one-on-one or group chat.
-
Select a contact or group:
- One-on-one chat: Use the Search field to find a
specific user and select their name from the list.
- Group message: Tap Group Message. You can select
recipients from your Collaboration Groups or Visible Resources.
- Help desk: For issues requiring help from a
specific department, select the appropriate help desk from the
list.
-
Send your message:
- After selecting your contact or group, the chat window opens.
- Type your message in the text box.
- Press Enter or tap the
Send icon to send your message.
-
When prompted, allow permissions for notifications and network access.
Tip:
- Enabling push notifications allows you to receive new Collaboration
messages even when the app runs in the background.
- Maintaining an active internet connection ensures that messages and job
updates sync in real time.
-
Keep your mobile app up to date.
Tip: Updating the app regularly ensures continued access to the latest Collaboration features and fixes.