1. Collaboration
  2. Extend Collaboration

Extend Collaboration

Collaboration in supports automation and extensibility:
  • Automation: Use Message Scenarios to send read-only System Messages based on defined events such as new activity created or SLA at risk to specific users, groups, or helpdesks.
  • Oracle Digital Assistant: Integrate for conversational automation, such as handling routine queries, sharing attachments to a chat, or transferring conversations to a human helpdesk operator when necessary.