1. Collaboration
  2. Integration with Collaboration

4Integration with Collaboration

Collaboration in Oracle Fusion Field Service supports automation and extensibility:
  • Automation: Use Message Scenarios to send read-only System Messages based on defined events such as new activity created or SLA at risk to specific users, groups, or helpdesks.
  • Oracle Digital Assistant: Integrate for conversational automation, such as handling routine queries, sharing attachments to a chat, or transferring conversations to a human helpdesk operator when necessary.
  • API Reference: The Oracle Fusion Field Service Collaboration APIs are a set of endpoints that enable seamless collaboration between mobile workers, dispatchers, and other stakeholders within the application. They provide access to collaboration features such as real-time chat, sharing information about activities, and notifications to enhance communication and coordination in the field. You must Create REST API Application to use Collaboration APIs.

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