4Integration with Collaboration

Collaboration in Oracle Fusion Field Service supports automation and extensibility:

• Automation: Use Message Scenarios to send read-only System Messages based on defined events such as new activity created or SLA at risk to specific users, groups, or helpdesks.
• AI Agent: Integrate an AI Agent created in Oracle AI Agent Studio with Field Assist in Oracle Fusion Field Service to provide conversational assistance. The AI Agent can receive relevant context from the user's current environment, including field resource, route date, and current activity information. Users can also share supported Oracle Fusion Field Service objects with the AI Agent, including activities, resources, inventory, and locations.
  When additional assistance is required, the AI Agent can transfer the conversation to a human operator and provide a concise summary of the user's request, relevant context, and actions already taken. The summary is displayed separately to the human operator to help them continue the conversation without reviewing the complete conversation history.

  Note: The AI Agent enhancements described here apply only to Oracle Fusion Field Service. For Oracle Field Service, existing Oracle Digital Assistant integrations continue to be supported.
• API Reference: The Oracle Fusion Field Service Collaboration APIs are a set of endpoints that enable seamless collaboration between mobile workers, dispatchers, and other stakeholders within the application. They provide access to collaboration features such as real-time chat, sharing information about activities, and notifications to enhance communication and coordination in the field. You must Create REST API Application to use Collaboration APIs.