1. Collaboration
  2. Microsoft Teams Meetings in Collaboration

Microsoft Teams Meetings in Collaboration

Microsoft Teams Meetings in Collaboration enables users to start and join Microsoft Teams meetings directly from Oracle Fusion Field Service Collaboration. Users can transition from a Collaboration conversation to a Microsoft Teams meeting without leaving the application.

For an overview of video-based communication and common collaboration scenarios, see Video Collaboration.

Functional Description

  • A Microsoft Teams meeting card appears in the Collaboration conversation when a Microsoft Teams meeting is initiated.

  • Participants can join the meeting directly from the meeting card.

  • If Microsoft Teams is installed, the meeting opens in the desktop application.

  • If Microsoft Teams is not installed, the meeting opens in a supported web browser.

  • Event logs capture that a meeting was initiated. Meeting details such as the meeting ID and meeting URL are not included in Events API records.

Configure User Access

To enable Microsoft Teams meetings, administrators must configure Microsoft Teams credentials and the required permissions.
  1. Navigate to Configuration > Collaboration.
  2. Select Microsoft Teams Credentials.
  3. Enter valid Microsoft Teams credentials.
  4. Select Add.

Configure Microsoft Teams Application in Oracle Fusion Field Service

  1. Navigate to Configuration > User Types.
  2. Select the user types that require Microsoft Teams meeting access.
  3. Enable Allow initiation of Microsoft Teams meetings.
  4. Select Update to save the configuration.
    Note:
    • A valid Microsoft Teams license is required to initiate meetings.
    • Microsoft Teams licenses are procured and managed by the customer.
    • The feature is available only in one-to-one chats and conferences.
    • The feature is not supported in broadcasts.
    • When initiating a Microsoft Teams meeting for the first time, users must authorize access to their Microsoft account.
    • Authorization is a one-time action.

Initiate Microsoft Teams Meeting

You can start a Microsoft Teams meeting directly from the Collaboration interface whenever a discussion requires video collaboration.
  1. Open a Collaboration chat or conference.
  2. Select Attachments > Microsoft Teams Meeting.
  3. If prompted, authorize access to your Microsoft account.
  4. Wait for the Microsoft Teams meeting card to appear in the conversation.
  5. Select Join on the meeting card to join the meeting.

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