Zoom Meeting in Collaboration

Zoom Meetings in Collaboration enables users to start and join Zoom meetings directly from Oracle Fusion Field Service Collaboration. Users can transition from a Collaboration conversation to a Zoom meeting without leaving the application.

For an overview of video-based communication and common collaboration scenarios, see Video Collaboration.

Functional Description

• A Zoom invitation card appears in the Collaboration conversation when a Zoom meeting is initiated.
• Participants can join the meeting directly from the invitation card.
• Event logs capture the meeting initiation event. Sensitive meeting details are not exposed through Collaboration.

Configure User Access

To enable Zoom Meeting, administrators must configure the required permissions and authorization settings:

1. Install the Oracle Field Service Zoom Integration from the Zoom Marketplace.
2. In Oracle Fusion Field Service, navigate to Configuration > User Types.
3. Enable Allow initiation of Zoom meetings.
4. Save the configuration.
5. Confirm that Zoom is enabled for the tenant. If disabled, the option will not appear in the Collaboration UI.
   Note:

   • Each user must have a valid Zoom license to start or join meetings.
   • On the first use, users are prompted to authorize Zoom access.
   • After authorization, Zoom reuses credentials automatically for future sessions.

Initiate Zoom Meeting

You can start a Zoom meeting directly from the Collaboration interface whenever a discussion requires visual interaction.

1. Open Collaboration chat window.
2. Click Attachments > Zoom Meeting.
3. When prompted, authorize your Zoom account if you are using it for the first time. After authorization, your credentials are reused automatically for future sessions.
4. Click Join in the Zoom invitation card that appears in the chat thread.