Error Information And Messages

This section discusses the error and information messages.

This table lists the error or information messages displayed based on the description conditions:

Message	Message Type	Description
Failed to load results from Oracle Content. Please contact your system administrator.	Error	The error message shown when the request to get search results from the Oracle Content endpoint fails. Additional information is available in console logs.
Failed to load results from Oracle Knowledge. Please contact your system administrator.	Error	The error message shown when the request to get search results from the OKM endpoint fails. Additional information is available in console logs.
Failed to load results. Please contact your system administrator.	Error	The error message shown when requests to both OKM and Oracle Content endpoints fail.
Please enter a valid search criteria	Information	Message shown when there is no search result based on search parameter provided by the user.
No results found	Information	Message shown when no search results are returned from both Oracle Content and OKM endpoints.
Failed to load plugin as the plugin parameters are setup incorrectly. Please contact your system administrator.	Error	Error message shown when the plugin fails to load. This is most likely due to the secure parameters used by the plugins being incorrect. Additional information is available in console logs.

CORS Configuration

• Configuring CORS:

  You can prevent the browser from throwing CORS errors while accessing Oracle Content Management (OCM) or Oracle Fusion Knowledge Management (OKM) endpoints from Oracle Fusion Field Service. To do this, you must configure the necessary CORS policies at OCM or OKM respectively.

• Configuring CORS for Oracle Content:

  For Oracle Content, configure CORS by adding the OFS domain <*.fs.ocs.oraclecloud.com> the list of allowed origins by navigating to System, Security from, Oracle Content-Base-URL, /documents/administration/security. For more details, see the OCM documentation.

• Configuring CORS for Oracle Knowledge Management (OKM):

  For Oracle Fusion Knowledge Management, make the necessary changes by navigating to Oracle Fusion Knowledge Management user interface, Setup and Maintenance, search Manage Administrator Profile Values. You can search for the CORS profile values and add the necessary profile values. You may add the origin of Oracle Fusion Field Service as one of the accepted ones by searching for ORA_CORS_ORIGINS. For more details, see the Oracle Fusion Knowledge Management documentation.