Activity Type

A label that defines the specific parameters of the activity. Activities can be of one of the following types:

• Regular: Typical activity. This is the initial label for any activity.

• Prework: Activity created by the Prework command. This command is applied to a regular activity and creates a clone of it with the type prework to distinguish between the two. Prework activities are created with a “started” status. See activity status.

• Reopened: Activity created by the Reopen command, and applied to some completed, not done, or canceled activity. The command clones the activity and creates a new not-ordered activity with a reopen type and pending status status for the same resource.

The following activity types are used for the different entities that share the same database table:

• Activity: Activity that is not associated with a customer. Usually this activity is a break, assisting another resource, or non-customer related work such as network maintenance. See .

• Team work : A specific type of activity where one resource assists another resource (who is a member of the same team). See teamwork.