Mapping of Job Roles and Privileges

Job roles in Oracle Fusion Field Service control what users can do. Each job role includes certain privileges, grouped by duty roles, that decide access to areas such as the mobile app, Dispatch Console, or routing features.

Using Oracle Fusion Field Service as the context:

• Privileges: Allow access to various work areas such as, Dispatch Console, Map, Mobile App, Booking, Dashboards, and Routing. Privileges aren't directly assigned to users.
• Duty Roles: Logical collections of privileges grouped by job function (for example, Field Service Manager, Field Service Mobile Worker). Duty roles aren't assigned directly to users.
• Job Roles: Assigned directly to users, job roles can inherit duty roles and the privileges assigned directly to the job roles themselves. Job roles can also be auto-provisioned through HCM when a user is hired for a role.

  There are three predefined job roles in Oracle Fusion Field Service. Each role inherits the appropriate privileges, ensuring that users assigned to these roles have all the access they need to perform their tasks.

  Duty Role	Duty Role Code	Duty Role Description	Job Role	Job Role Code	Job Role Description
  Field Service Application Administrator	ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_DUTY	Individual responsible for the duty of configuring Oracle Fusion Field Service mobile application.	Field Service Application Administrator	ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_JOB	Individual responsible for Oracle Fusion Field Service mobile app configuration.
  Field Service Manager	ORA_FFS_FIELD_SERVICE_MANAGER_DUTY	Individual responsible for the duty of managing Oracle Fusion Field Servicee Mobile Workers.	Field Service Manager	ORA_FFS_FIELD_SERVICE_MANAGER_JOB	Manages Oracle Fusion Field Service Mobile Workers.
  Field Service Mobile Worker	ORA_FFS_FIELD_SERVICE_MOBILE_WORKER_DUTY	Individual responsible for the duty of Oracle Fusion Field Service mobile worker.	Field Service Mobile Worker	ORA_FFS_FIELD_SERVICE_MOBILE_WORKER_JOB	Individual responsible for Oracle Fusion Field Service work.

  Here's a list of the available Oracle Fusion Field Service privileges, along with the predefined duty or job roles that inherit or are assigned these privileges:

  Privilege	Privilege Description	Assigned To	Inherited By
  Access Oracle Fusion Field Service Mobile Application	Allows the user to access the Field Service mobile app.	Field Service Mobile Worker Duty Role Field Service Manager Duty Role	Field Service Mobile Worker Job Role Field Service Manager Job Role
  Manage Oracle Fusion Field Service Activities	Allows the user to manage and monitor activities performed by field resources.	Field Service Manager Duty Role	Field Service Manager Job Role
  Access Oracle Fusion Field Service Map for Group of Resources	Allows the user to manage and monitor activities performed by field resources using a map.	Field Service Manager Duty Role	Field Service Manager Job Role
  Access Oracle Fusion Field Service Dispatch Console	Allows the user to access the Dispatch Console and monitor activities performed by field resources at the organization level or within a large work area.	Field Service Manager Duty Role	Field Service Manager Job Role
  Manage Resource Information	Allows the user to manage Field Service resource information.	Field Service Manager Duty Role	Field Service Manager Job Role
  Manage Resource Schedules	Allows the user to manage working and non-working schedules of Field Service resources.	Field Service Manager Duty Role	Field Service Manager Job Role
  Manage Booking	Allows the user to manage booking including its configuration, quota, and capacity.	Field Service Manager Duty Role	Field Service Manager Job Role
  Manage Routing	Allows the user to manage Field Service scheduling and optimization engine.	Field Service Manager Duty Role	Field Service Manager Job Role
  Manage Oracle Fusion Field Service Mobile App Dashboards	Allows the user to manage dashboards and reports in Field Service mobile app.	Field Service Manager Duty Role	Field Service Manager Job Role
  Access Oracle Fusion Field Service Forecasting	Allows the user to access forecasting data in Field Service.	Field Service Manager Duty Role	Field Service Manager Job Role
  Configure Oracle Fusion Field Service Mobile App	Allows the user to configure Field Service mobile app.	Field Service Application Administrator Duty Role	Field Service Application Administrator Job Role
  Run Scheduler Jobs for Oracle Fusion Field Service	Allows the user to manage scheduler jobs for Field Service.	Field Service Application Administrator Duty Role	Field Service Application Administrator Job Role
  Manage Scheduled Processes	Allows management of Scheduled Processes.	Field Service Application Administrator Duty Role	Field Service Application Administrator Job Role