Manage Job Roles
Before explaining how to perform this task, it's important to understand the correlation between privileges, duties, and job roles within Fusion Applications.
Using Oracle Fusion Field Service as the context:
- Privileges: Equate to access to various work areas such as, Dispatch Console, Map, Mobile App, Booking, Dashboards, and Routing. Privileges are not directly assigned to users.
- Duty Roles: Represent a logical collection of functional privileges that grant access to tasks that someone performs as part of their job (for example, Field Service Manager, Field Service Mobile Worker). Duty roles are not assigned directly to users.
- Job Roles:
Directly assigned to users, job roles can inherit duty roles and the
privileges assigned directly to the job roles themselves. Job roles can also be
auto-provisioned through HCM when a user is hired into a particular
role.
There are three predefined duty roles and job roles that have access to Oracle Fusion Field Service, each inheriting the relevant privileges that allow users to whom they are assigned to do their work.
Duty Role Duty Role Code Duty Role Description Job Role Job Role Code Job Role Description Field Service Application Administrator ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_DUTY Individual responsible for the duty of configuring Oracle Fusion Field Service mobile application. Field Service Application Administrator ORA_FFS_FIELD_SERVICE_APPLICATION_ADMINISTRATOR_JOB Individual responsible for Oracle Fusion Field Service mobile app configuration. Field Service Manager ORA_FFS_FIELD_SERVICE_MANAGER_DUTY Individual responsible for the duty of managing Oracle Fusion Field Servicee Mobile Workers. Field Service Manager ORA_FFS_FIELD_SERVICE_MANAGER_JOB Manages Oracle Fusion Field Service Mobile Workers. Field Service Mobile Worker ORA_FFS_FIELD_SERVICE_MOBILE_WORKER_DUTY
Individual responsible for the duty of Oracle Fusion Field Service mobile worker. Field Service Mobile Worker ORA_FFS_FIELD_SERVICE_MOBILE_WORKER_JOB Individual responsible for Oracle Fusion Field Service work. Here is a list of the available Oracle Fusion Field Service privileges and which predefined duty or job roles they are assigned to or inherited by:
Privilege Privilege Description Assigned To Inherited By Access Oracle Fusion Field Service Mobile Application Allows the user to access the Field Service mobile app. - Field Service Mobile Worker Duty Role
- Field Service Manager Duty Role
- Field Service Mobile Worker Job Role
- Field Service Manager Job Role
Manage Oracle Fusion Field Service Activities Allows the user to manage and monitor activities performed by field resources. - Field Service Manager Duty Role
- Field Service Manager Job Role
Access Oracle Fusion Field Service Map for Group of Resources Allows the user to manage and monitor activities performed by field resources using a map. - Field Service Manager Duty Role
- Field Service Manager Job Role
Access Oracle Fusion Field Service Dispatch Console Allows the user to access the Dispatch Console and monitor activities performed by field resources at the organization level or within a large work area. - Field Service Manager Duty Role
- Field Service Manager Job Role
Manage Resource Information Allows the user to manage Field Service resource information. - Field Service Manager Duty Role
- Field Service Manager Job Role
Manage Resource Schedules Allows the user to manage working and non-working schedules of Field Service resources. - Field Service Manager Duty Role
- Field Service Manager Job Role
Manage Booking Allows the user to manage booking including its configuration, quota, and capacity. - Field Service Manager Duty Role
- Field Service Manager Job Role
Manage Routing Allows the user to manage Field Service scheduling and optimization engine. - Field Service Manager Duty Role
- Field Service Manager Job Role
Manage Oracle Fusion Field Service Mobile App Dashboards Allows the user to manage dashboards and reports in Field Service mobile app. - Field Service Manager Duty Role
- Field Service Manager Job Role
Access Oracle Fusion Field Service Forecasting Allows the user to access forecasting data in Field Service. - Field Service Manager Duty Role
- Field Service Manager Job Role
Configure Oracle Fusion Field Service Mobile App Allows the user to configure Field Service mobile app. - Field Service Application Administrator Duty Role
- Field Service Application Administrator Job Role
Run Scheduler Jobs for Oracle Fusion Field Service Allows the user to manage scheduler jobs for Field Service. - Field Service Application Administrator Duty Role
- Field Service Application Administrator Job Role
Manage Scheduled Processes Allows management of Scheduled Processes. - Field Service Application Administrator Duty Role
- Field Service Application Administrator Job Role
The Manage Job Roles task provides the ability to view the structure of existing roles and add more roles (for example, Field Service Routing Manager) as needed. You can't modify the predefined roles, but you can make copies of them, edit, and assign the new ones to users. For more information about managing roles, see the Role Provisioning, Role Assignments, and Role Configuration topics of the Securing Applications guide, available here: https://docs.oracle.com/en/cloud/saas/applications-common/25a/index.html and the Role Types topic of the Securing HCM guide, available here: https://docs.oracle.com/en/cloud/saas/human-resources/25a/books.html. This task is optional if the predefined roles are sufficient to accommodate the needs of your users.
Follow these steps to perform the Manage Job Roles task:
What to do next
The job roles created here appear as options within the Associated Job Role field on the Add or Edit User Type pages in the Oracle Fusion Field Service User Interface. The three default job roles - Field Service Mobile Worker, Field Service Manager, and Field Service Application Administrator are by default pre-associated with the corresponding three default user types - Field Resource, Manager, and Administrator and can't be changed.It is important that you create any additional job roles in Fusion Applications and user types in Oracle Fusion Field Service that you intend to use and associate them as necessary before creating any users that you intend to assign to those job roles.
For more information about managing user types, see the Configure User Types topic in the Administering Oracle Field Service book, found here: https://docs.oracle.com/en/cloud/saas/field-service/books.html.