Troubleshoot Your Mobile Application

This section lists a set of troubleshooting steps for Oracle Fusion Field Service mobile app (or Oracle Field Service Cloud app).

1. Activity and Inventory is not updated in my environment

   • Check to see if the environments are the same (Mobile and Manage).

2. Coordinates were not gathered

   • Verify whether the resource has logged in and their route is active.

   • If using a Mobile Device Management (MDM) solution, ensure that the geolocation services are available.

3. Requirements when using MDM software

   • The application must not prevent a user from starting or launching a web application.

   • These Android permissions MUST NOT be blocked:

     • precise location (GPS and network based)

     • full network access

     • view network connections

     • run at startup