Tips and Considerations

Here are some tips and considerations you must be aware of when you use the accelerator.

Create the activity flow from Oracle Fusion Field Service to Oracle Maintenance

• While creating a new activity using the Book Appointment option, be sure that you always configure a different appointment number or keep the appointment number empty for the new activity.
• The Add new resource option selected while creating a new activity from Oracle Fusion Field Service creates a new resource under the operation of the parent reference work order mapped in the activity.

Follow-up activity from Oracle Fusion Field Service upon cancellation

While cancelling an activity in Oracle Fusion Field Service, you can only use the 'newWO' creation action from Oracle Fusion Field Service.

Mapping Descriptive Flexfields (DFF) in Oracle Maintenance

The accelerator supports adding DFF at Work order, Operation, Operation resource, Operation transaction, Resource transaction, and Asset levels, in addition to the standard fields. You must configure the DFF in Oracle Fusion Field Service with the 'string' datatype for the accelerator to work as expected.

You can add extension groups at appropriate calls and map the required fields using data stitch.

For more information about extension groups in Oracle Integration, see Extend an Integration in an Accelerator Project.