Message Content Overview

When you are creating content for your messages, you can use placeholders, blocks, and formatting rules that are replaced with actual values when the message is created.

• Placeholder—The field name, that, when included in a message, is replaced with the actual field value for a particular message instance. You can use placeholders to create a single message pattern for different instances, and to create consistent, personalized messages for your customers. For example, in a message to a customer about a delayed start to a service activity, you may want to include the service ticket number, name of mobile worker, and new estimated time of arrival. Refer to Placeholders.

• Block statements—The message engine tools used to iterate through a list of similar objects (visit orders, activity inventory) and print the same section of the pattern for every object from the list. Refer to What are the types of message blocks available in Field Service? and Examples of message blocks.

• Formatting rules—Rules that define date and time formatting patterns for use within a message. Refer to Date and Time Formatting Patterns.