Overview of a Message Scenario

Once you have identified a situation for which you want to send a message, you create a message scenario.

First, you’ll create the message scenario by naming it and defining its active dates. To complete the message scenario, you must then define:

• Launch condition—The system event that initiates the message scenario.

• Scenario steps—The step or steps to be invoked once the launch condition occurs.

• Recipient—The persons to whom the message is sent.

• Delivery channel—The method by which the message is sent to the recipient.

• Notification details—The time the message will be sent, any delay or blocking conditions, and the number of delivery attempts.

• Message content—The body of the message, which can contain variables for specific events.