What's the Set Property method?

One of the delivery channels for a scenario step is Set Property. When you select this method, the message scenario can update all company-defined properties, except file properties.

The set_property method can update the following entities:

• Activity (except mass/repeating)

• Inventory

• Resource

• User

The property values must use an internal format. In particular, use the index values for enumeration properties rather than their translations. In the Subject field, specify a label for the property you are assigning. Do not use a pr_ or prnum_ prefix for the label.

The set_property method supports the following predefined list of activity fields. Additional predefined fields are not available.

• appt_number

• customer_number

• customer_name

• cell (or “sms”)

• address

• city

• state

• zip

• email

• phone

• points

• time_slot

• service_window (hh:mm; hh:mm)

• sla_window_start

• sla_window_end

• action (Only the cancel_activity and unschedule_activity action are supported. See the following sections for more details.)