There are several actions in the application that might remove the existing messages,
based on certain conditions. The messages are removed only if they haven't been sent.
Activity Start action
| Event/Action |
Description |
| Removed Messages |
Reminder, Change, Day before |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_STARTED |
Activity Cancelation action
| Event/Action |
Description |
| Removed Messages |
All |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_CANCELED |
Activity Notdone action
| Event/Action |
Description |
| Removed Messages |
All |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_NOT_DONE |
Deletion of a Pending Activity action
| Event/Action |
Description |
| Removed Messages |
All |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_DELETED |
Activity Suspend action
| Event/Action |
Description |
| Removed Messages |
Started |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_SUSPENDED |
Activity Reschedule action
| Event/Action |
Description |
| Removed Messages |
All except SLA Warning |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_RESCHEDULED |
Activity Move action
| Event/Action |
Description |
| Removed Messages |
Reminder, Change, Not started, Service window warning, Call ahead, Add |
| Status |
obsolete |
| Description |
ACTIVITY_WAS_MOVED |
Reminder message creation action
| Event/Action |
Description |
| Removed Messages |
Customer messages: Recipient = Customer |
| Status |
obsolete |
| Description |
NEW_CUSTOMER_MESSAGE_WAS_CREATED |
| Notes |
The Reminder launch condition is not invoked
if the existing customer messages cannot be dropped using the drop_message call (if required). |
Change message creation action
| Event/Action |
Description |
| Removed Messages |
Customer messages: Recipient = Customer |
| Status |
obsolete |
| Description |
NEW_CUSTOMER_MESSAGE_WAS_CREATED |
| Notes |
The Change launch condition is not invoked
if an incomplete Reminder exists, or if the existing
customer messages cannot be dropped using the drop_message call (if required). |
Cancel visit action
| Event/Action |
Description |
| Removed Messages |
All (visit related) |
| Status |
obsolete |
| Description |
VISIT_WAS_CANCELED |
Delete visit action
| Event/Action |
Description |
| Removed Messages |
All (visit related) |
| Status |
obsolete |
| Description |
VISIT_WAS_DELETED |
Start visit action
| Event/Action |
Description |
| Removed Messages |
Visit reminder, Visit change #, Visit day before |
| Status |
obsolete |
| Description |
VISIT_WAS_STARTED |
Applying new visit formulas action
| Event/Action |
Description |
| Removed Messages |
All (visit related) |
| Status |
obsolete |
| Description |
VISIT_WAS_RECALCULATED |
| Notes |
The messages are only removed if the visit is removed as the
result of applying formula changes. |
Block/Shift messages action
| Event/Action |
Description |
| Removed Messages |
N/A |
| Status |
false |
| Method Description |
NONWORKING_DAY |
| Notes |
This removal is performed if message sending of is not allowed
for a non-working day (or a holiday) and such message cannot be shifted
to an appropriate working day. |