There are several actions in the application that might remove the existing messages,
based on certain conditions. The messages are removed only if they haven't been sent.
Activity Start action
Event/Action |
Description |
Removed Messages |
Reminder , Change , Day before |
Status |
obsolete |
Description |
ACTIVITY_WAS_STARTED |
Activity Cancelation action
Event/Action |
Description |
Removed Messages |
All |
Status |
obsolete |
Description |
ACTIVITY_WAS_CANCELED |
Activity Notdone action
Event/Action |
Description |
Removed Messages |
All |
Status |
obsolete |
Description |
ACTIVITY_WAS_NOT_DONE |
Deletion of a Pending Activity action
Event/Action |
Description |
Removed Messages |
All |
Status |
obsolete |
Description |
ACTIVITY_WAS_DELETED |
Activity Suspend action
Event/Action |
Description |
Removed Messages |
Started |
Status |
obsolete |
Description |
ACTIVITY_WAS_SUSPENDED |
Activity Reschedule action
Event/Action |
Description |
Removed Messages |
All except SLA Warning |
Status |
obsolete |
Description |
ACTIVITY_WAS_RESCHEDULED |
Activity Move action
Event/Action |
Description |
Removed Messages |
Reminder , Change , Not started , Service window warning , Call ahead , Add |
Status |
obsolete |
Description |
ACTIVITY_WAS_MOVED |
Reminder message creation action
Event/Action |
Description |
Removed Messages |
Customer messages: Recipient = Customer |
Status |
obsolete |
Description |
NEW_CUSTOMER_MESSAGE_WAS_CREATED |
Notes |
The Reminder launch condition is not invoked
if the existing customer messages cannot be dropped using the drop_message call (if required). |
Change message creation action
Event/Action |
Description |
Removed Messages |
Customer messages: Recipient = Customer |
Status |
obsolete |
Description |
NEW_CUSTOMER_MESSAGE_WAS_CREATED |
Notes |
The Change launch condition is not invoked
if an incomplete Reminder exists, or if the existing
customer messages cannot be dropped using the drop_message call (if required). |
Cancel visit action
Event/Action |
Description |
Removed Messages |
All (visit related) |
Status |
obsolete |
Description |
VISIT_WAS_CANCELED |
Delete visit action
Event/Action |
Description |
Removed Messages |
All (visit related) |
Status |
obsolete |
Description |
VISIT_WAS_DELETED |
Start visit action
Event/Action |
Description |
Removed Messages |
Visit reminder , Visit change # , Visit day before |
Status |
obsolete |
Description |
VISIT_WAS_STARTED |
Applying new visit formulas action
Event/Action |
Description |
Removed Messages |
All (visit related) |
Status |
obsolete |
Description |
VISIT_WAS_RECALCULATED |
Notes |
The messages are only removed if the visit is removed as the
result of applying formula changes. |
Block/Shift messages action
Event/Action |
Description |
Removed Messages |
N/A |
Status |
false |
Method Description |
NONWORKING_DAY |
Notes |
This removal is performed if message sending of is not allowed
for a non-working day (or a holiday) and such message cannot be shifted
to an appropriate working day. |