1. Message Scenario Configuration
  2. Resolve Email Steps with Non-DKIM Reply Address Domains

Resolve Email Steps with Non-DKIM Reply Address Domains

Oracle Fusion Field Service validates the Reply address used in Email steps of message scenarios. The Reply address domain must be authorized for the subscription.

A Reply address domain is valid when it is one of the following domains:

  • The default Oracle Field Service domain, such as fs.ocs.oraclecloud.com
  • A customer domain that is registered and DKIM-enabled for the subscription

For new Email steps, the Reply address defaults to noreply@fs.ocs.oraclecloud.com.

In Oracle Fusion Field Service environments, the Reply address is fixed to the default value and cannot be changed. In non-Fusion Field Service environments, you can edit the Reply address, but only a DKIM-enabled domain is accepted.

When an existing message scenario contains an Email step with a Reply address domain that is not DKIM-enabled, Oracle Fusion Field Service helps you find and fix the configuration.

  • A warning banner appears on the Message Scenarios page.
  • The message scenario list marks the affected scenarios.
  • The scenario steps list marks each affected Email step.
  • When you open an affected Email step, the Reply address field is marked with an error.

Notes

Note:
  • This validation applies only to Email steps of message scenarios.
  • Other step types are not evaluated by this rule.
  • A message scenario cannot be saved while an Email step contains a Reply address domain that is not DKIM-enabled.
  • If DKIM validation cannot be completed when you save the scenario, Oracle Fusion Field Service prevents saving and asks you to try again later.
  1. Click Configuration.
  2. Under Subsystems and Integrations, click Message Scenarios.
  3. Review the scenarios marked with the DKIM Reply address warning.
  4. Open an affected scenario.
  5. In the Scenario steps section, open an Email step marked with the warning.
  6. In the Reply address field, enter one of these values:
    • noreply@fs.ocs.oraclecloud.com
    • An address that uses a DKIM-enabled domain for the subscription
  7. Save the scenario.

Results:

The scenario is saved only when each Email step uses a Reply address domain that is valid for the subscription.

What to do next

To use your own domain in the Reply address, register and DKIM-enable the domain first. For more information, see Register your Domain to Enable DKIM in the Using Cloud Console guide.