How can I troubleshoot a parts catalog?

Here are some common scenarios in which you can't view or use the parts catalogs.

Troubleshooting Parts Catalogs

Issue	Reason
Users can’t see the parts catalogs assigned to them	The catalog is empty: If there are no parts in the catalog, users can’t see the catalog. You can see this warning on the catalog card. The catalog isn't assigned to any user type: The catalog is uploaded to Oracle Field Service, but it isn't assigned to any user type. You can see this warning on the catalog card. Language mismatch: If the language of some users from the assigned user types differs from the catalog language, users can't see the catalog. You can see a warning about the number of users that can’t access the catalog due to the language mismatch on the catalog card. This count includes only the users in 'active' status and doesn't include 'inactive' users.
Parts catalog isn't downloaded for offline use	This might happen due to the lack of resources on the mobile devices. You can try to change the number of parts available for offline to decrease the data that's downloaded.
Last updated date isn't displayed for a parts catalog	This happens when there's a warning.