How do I upgrade the installed Android and iOS apps?

Most devices come with the "Enable auto update" feature turned on for Android, while iOS devices have the "App Updates" setting activated. This means that the apps will update automatically without the user needing to do anything. However, if a user hasn’t turned on these options, they will be notified when an update is available.

When you log in to the Oracle Field Service app, a prompt to upgrade the installed app to the latest major version is displayed if the current version of the installed Android and iOS app is at least one major version lower than the latest available version of the app.

Click the Update button to update the app from Google Play or App Store.

Note: If you select No Thanks or Not Now, then the prompt doesn’t display until the next major Oracle Fusion Field Service version is released.

Alternatively, you can directly visit the Google Play or App Store whenever required and upgrade the app if the installed app version is lower than the one available on the store.