What is a Parts Catalog in Oracle Field Service?

Mobile workers use the Parts Catalog to remotely access and search their company's spare parts inventory when working on maintenance and repair jobs.

Mobile workers assigned to installation jobs usually know which inventory they're installing, and they load the resources on their trucks accordingly. However, they can decide the parts necessary for replacement only at the customer's site after tests and diagnostics. Mobile workers can use the Parts Catalog to:

• Look up the spare part required for replacement.

• Discuss the replacement terms (for example, price, period) with the customer.

• Order for the spare part.

• Find an alternative for a part, if the customer doesn't accept the initial offer.

• Issue an invoice.

The Parts Catalog updates automatically every 30 minutes after the application is launched, and supports both online and offline operations.