1. Oracle Fusion Field Service Questions and Answers
  2. How do I start a video call to collaborate with other mobile workers?

How do I start a video call to collaborate with other mobile workers?

You can start a video call to collaborate with other mobile workers, supervisors, or help desk operators. Oracle Field Service opens the default video calling app of the device—either Google Meet or FaceTime based on your device’s operating system.

Prerequisites: Your administrator has selected the Allow initiation of video call option for your user type on the Configuration > User Types > General page.

The following things can ensure good video quality:

  • You must close all applications that use the internet (especially those playing music or video).

  • You must use a 4G network provider.

  • You must not have any ongoing file transfers.

  • You must ensure that the network bandwidth is greater than 2000 Kbps.

  • You might experience low quality video call if you use VPN to connect to the office network.

  1. Do one of these:
    • Sign in as a mobile worker and start a one-to-one chat with another mobile worker.
    • Sign in as a help desk operator and start a one-to-one chat with a mobile worker.
    • Sign in as a help desk operator and start a one-to-one chat with another help desk operator.
    • Sign in as a mobile worker or a help desk operator and start a one-to-one video call with a member within a conference chat.
      Note: The video call option isn't available to mobile workers when engaging with a help desk operator, either through a one-to-one chat or through the user information in a conference. In this scenario, only the help desk operator can start a video call.
  2. If you're in a one-to-one chat, click the video call icon. If you're in a conference, click Start Video Call from the user info of the required participant within the list of participants.

    The video call starts when both you and your recipient have access to the same service (Google Meet or FaceTime) that’s used to start the video call from your device.

    For iOS devices, the video call option is available and started through FaceTime, if either the phone number (pphone field) or email (email field) of your recipient is available in Oracle Field Service.

    For non-iOS devices, the video call is started through Google Meet service by default. You must start the call manually once Google Meet is launched.

    If Google Meet or FaceTime isn't installed, it's opened through the browser.