What details are displayed on the Map view?

Use the Map view to see the day’s activities, a resource’s route, near by resources, non-scheduled and not assigned activities. Activities for the selected resource appear both on the map, and in a chronological list on the right side of the page. Non-scheduled and not unassigned activities are marked based on the settings that your administrator has configured.

This screenshot shows the Map view for a resource:

The map view highlights:

• Activities assigned to the resource
• Route to reach the activity location

The Map view also supports the following capabilities for better navigation and readability:

• Street Names: The display of street names provides better visibility and readability, helping you easily identify streets and navigate your route.
• Map Tiles: The map tiles provide sharper, crisper and detailed visuals for an overall clearer and more readable map experience.
• One-Way Street Arrows: The visibility of one-way street arrows makes it easier to interpret the direction of traffic flow on the map.

Note: When the Location is private setting is enabled, the resource’s Start or End location is hidden from the Dispatch Console and Route Map for all other users. This setting helps protect home addresses or other sensitive locations. The logged-in resource can still view their own location on the Route Map. For more information, see the Manage Resource Locations section in the Using Core Application guide.

The map view uses the same color codes as the other views. The map view displays only the activities for addresses that can be found. Resolved addresses are marked with a letter or a plus (+) sign while the unresolved addresses appear in the list without a marker. If Google maps is enabled during set up, a satellite view layer icon is shown.

The activity marker varies based on location accuracy:

• If the activity has high accuracy coordinates, it's indicated with a bubble map pin showing the address, intersection, or the location provided by the customer.
• If the activity doesn't have high accuracy coordinates and is located within a relatively small area (3 kms and less) , a bubble map pin with a blue radius indicating the size of the area is displayed.
• Activities located in vast areas (larger than 3 kms), such as large regions or city-level accuracy, aren't displayed on the map. These thresholds might vary by region or activity type.

A red border around an activity marker indicates that the location is outside of the company boundaries, as configured in Business Rules. The coordinate status for these activities might show as invalid. The GPS travel-related complaints and alerts are disabled for activities with multiple travel segments.

This view helps visualize activity distribution within a geographical region, making it easier to understand how a resource moves through the route.

Oracle Fusion Field Service includes HERE Maps support for operations in Japan. When the application is configured with Japan as the default geocoding country, maps automatically display higher street-level detail, improved road geometry, and clearer visual representation of activity and resource locations. This enhancement requires no additional configuration or action and improves clarity across both web and mobile experiences. Using the HERE Maps for operations in Japan, you can:

• Read streets, intersections, and local geography more easily when viewing Japan-based locations.
• Interpret nearby surroundings faster because the map presents cleaner and more recognizable street layouts.
• Confirm an activity’s exact location more confidently because surrounding roads and landmarks appear clearly.
• Assess the travel environment more easily, especially in dense or complex areas.
• Distinguish activity clusters and nearby routes more effectively because the map shows road networks with greater clarity.
• Make dispatch decisions with more confidence by seeing how work is distributed across the region.