How do I add an activity suggested by the application to my route?

Oracle Fusion Field Service can suggest activities to you when you're idle and online. The suggested activities might include pending and unassigned activities that are close to your current location. The activities are suggested when you complete an activity or mark it as Not Done.

  1. Sign in to Oracle Fusion Field Service as a mobile worker.
  2. Complete an activity or mark it as Not Done.
    The Pick Activity on Your Way page appears and shows up to three activities that are suitable for your current route on a map.
  3. Review the details of the suggested activities.

    Travel time is estimated using real-time traffic data if the Use real-time traffic data option is selected for your User Type. You can also see the Extra travel time and Expected arrival fields on the map.

    The current resource position that's gathered by your device is used as the starting point of travel. If your geolocation isn't gathered during the last minute, the coordinates of the completed (or Not Done) activity are used as the starting point of travel.

  4. To skip adding an activity to your route, click Skip.
    If your organization has configured skip reasons, select a reason for not adding the activity in the Skip suggested job dialog box.
  5. To add an activity, select it and then click Add to Route.
    The activity is added to the nearest position in the route. Further, the newly added activity is changed to En Route status if this functionality is enabled.