Oracle Fusion Field Service can suggest activities to you when you're idle and
online. The suggested activities might include pending and unassigned activities that are
close to your current location. The activities are suggested when you complete an activity
or mark it as Not Done.
-
Sign in to Oracle Fusion Field Service as a mobile worker.
-
Complete an activity or mark it as Not Done.
The Pick Activity on Your Way page appears and shows up
to three activities that are suitable for your current route on a map.
-
Review the details of the suggested activities.
Travel time is estimated using real-time traffic data if the Use
real-time traffic data option is selected for your User
Type. You can also see the Extra travel time and
Expected arrival fields on the map.
The current resource position that's gathered by your device is used as the
starting point of travel. If your geolocation isn't gathered during the last
minute, the coordinates of the completed (or Not Done) activity are used as
the starting point of travel.
-
To skip adding an activity to your route, click
Skip.
If your organization has configured skip reasons, select a reason for not
adding the activity in the Skip suggested job dialog
box.
-
To add an activity, select it and then click Add to
Route.
The activity is added to the nearest position in the route. Further, the newly
added activity is changed to En Route status if this functionality is
enabled.