How are activities suggested when mobile workers are idle?
Oracle Fusion Field Service can suggest activities when mobile workers are idle and online. The suggested activities might include pending and unassigned activities that are close to the mobile worker's current location.
- Your organization has configured the 'Suggest activity when idle' permission for the resource’s user type.
- The activity type for the current activity has the Calculate travel checkbox selected.
- The current activity has coordinates.
- The current user has signed in with their resource credentials. Activities aren't suggested when you navigate to the route of another resource.
How are activities suggested?
When a mobile worker completes an activity or marks it as Not Done, the Pick Activity on Your Way page appears and shows a map. The map includes a maximum of three activities that are optimized based on the travel time from the mobile worker's current location. Travel time is estimated using real-time traffic data if the Use real-time traffic data option is selected for the resource’s User Type. Mobile workers can also see the Extra travel time and Expected arrival fields on the map.
The current resource position that is gathered by the device is used as the starting point of travel. If the geolocation isn't gathered during the last minute, the coordinates of the completed (or Not Done) activity are used as the starting point of travel.
Mobile workers can review the details of each activity and then add an activity to their route. Such new activities don't result in violations and don't push activities on the route into jeopardy. This means, other activities from the current route aren't pushed out of their time slots, service windows, communicated windows, or SLAs. If an activity from a route was missing some time constraints, it isn’t pushed forward further after a suggested activity is added.
Dispatchers can view the Additional Jobs Accepted report. This report shows the total number of suggested activities that are accepted when idle, per mobile worker for the selected month.