- Oracle Fusion Field Service Questions and Answers
- How do I add work skills and work skill groups to a capacity category?
How do I add work skills and work skill groups to a capacity category?
Once you create the capacity category, assign the work skills and work skill groups to it.
- Click Configuration > Capacity Categories.
The Capacity categories page opens.
- Select a capacity category and click Edit work skills from Actions.
-
Select the work skills and work skill groups that you want to include in the
category.
The work skill groups will have square brackets [ ] around the names.
- Optionally, type the work skill levels in the right-hand
side field.
Work skill levels assigned are used to limit the capacity categories to the activities that require a certain work skill level. For example, you might create two capacity categories for installations, one for simple installation and one for complex installation. Both the capacity categories requires the installation work skill, but the work skill level for the installation work skill will be lower for simple installation than it would be for the complex installation.
- Click Save.
Note: When you create multiple capacity categories that share some same work skills, then Oracle Fusion Field Service treats all those work skills as one. When an activity is assigned to the work skills, Oracle Fusion Field Service consumes the minutes used from all the capacity categories sharing that work skill.