How can I assign mobile workers a temporary work zone?

You can assign a temporary work zone to a resource, allowing them to perform tasks outside their standard work zone. During the specified period, the temporary work zone takes precedence over the resource’s regular work zones. In Oracle Field Service, each mobile worker (resource) can be assigned to only one bucket or organizational unit at a time within the hierarchy; assigning a resource to multiple buckets simultaneously is not supported. If your business operations require coverage in multiple areas, consider options such as temporary assignments, reallocating resources, or adjusting processes to suit your needs.

1. Select the appropriate resource from the Resource Tree.
2. On the Resource Info page, click Work Zones.

   The Resource Work Zones page opens.

3. Click Add.

   The Add Work Zones dialog box appears.

4. Select the Work Zone that you want to assign temporarily to the resource.
5. Select the Temporary check box.
6. Adjust the Date Start and Date End dates.

   Date End is mandatory for temporary work zones.

7. Click Add.

   The work zone is added.

Results:

There is no need to remove temporary work zones once the date has passed. They expire on the end date and the normal work zones take precedence. These rules apply to temporary work zones:

• The End Date is mandatory.

• You can assign temporary work zones only to resources. You can’t assign them to buckets or groups.

• Only the Everyday recurrence is available for temporary work zones.