1. Oracle Fusion Field Service Questions and Answers
  2. How do I cancel an activity?

How do I cancel an activity?

You can cancel activities in Oracle Field Service based on their status and scheduling, with some actions varying depending on whether a mobile worker has activated their route.

Here's a summary of when and how you can cancel an activity:

1. Pending Activities:

  • Pending Scheduled Activities: You can cancel these activities up until the end of the overnight period on their Scheduled Day.

  • Pending Non-Scheduled Activities: You can cancel these activities indefinitely; there is no time limit.

2. Deleting Activities (Before Resource Activates Route):

  • An activity can be deleted up until the point a mobile worker activates their route. Deleting an activity completely hides it from the UI, similar to being cancelled internally.

3. Non-Pending Activities:

Once an activity is no longer pending (typically after a mobile worker has activated their route on the Scheduled Day), direct cancellation is usually not possible.

  • En Route Activities: You cannot directly cancel an En Route activity. However, you can convert it back to a Pending status by using the Stop Traveling action. Once it's pending, you can then cancel it.

  • Started Activities: A Started activity cannot be cancelled. If it cannot be completed, you can mark it as Not Done instead.

4. Finalized Activities (Cannot Be Cancelled or Not Done):

  • Activities that are already in a Completed, Cancelled, or Not Done status cannot be further cancelled or marked as Not Done.

    To cancel an activity

  1. Click the Navigator and then click Dispatch Console.
  2. In the resource tree, select the resource for which you want to cancel the activity.
  3. Click the activity that you want to cancel and click Cancel in the activity hint.
  4. On the Cancel Activity page, complete all required fields and select a Cancellation Reason from the drop-down list.
    The fields on this page vary based on the way the application is configured for your organization.
  5. Click OK.
    The activity is removed from the time view, but still appears in the list view with a small block of time. If this is a teamwork activity, the assisting mobile worker is unassigned from the team.