How do I end an activity spcecifying earlier time?

Important: This information only applies to Oracle Field Service environments. You can verify whether you've Oracle Field Service or Oracle Fusion Field Service, by signing in and checking on the About page.

After you have completed the work, you must close the activity in the application. Depending on your business, ending the activity may include assigning codes, notes, and reasons, as well as obtaining a customer signature.

1. Click Activity Completion for the current activity on your home page.
   The Complete activity page displays.
2. Select the time of completion from the Completion Time drop-down list.
   By default, the list displays your current time. You can change it, or leave it as it is.

   If the activity in OFS for that route is still in a pending status, the mobile worker or any authorized user can start and complete the activity later in the day specifying the earlier time when it was actually performed. This is supported only when Set Action Time feature is enabled for the assigned User Type under General tab on Configuration > User Types screen. When this feature is active, the user will be prompted to choose the time to be recorded for the action. If the selected time is more than an hour in the past or future, the user will need to confirm that this is indeed the desired time. However, once an activity has been started or completed, it is not possible to modify or revert the recorded time.

3. Select the appropriate finding-code options from the drop-down lists, and then click Submit.
   The activity is marked with a Completed status, and appears in blue on the list view in the Closed section. Be aware that you cannot update the inventory details for a completed activity. In addition, be aware that if you are using a touch screen device, the app detects touch as the method to fill the signature. In such cases, you cannot use the mouse to fill the signature.